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SECRETS
EXPOSED!
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Insights,
Opinions & Commentary
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| Doing
It The Hard Way |
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The
most commonly utilized method of prospecting
which many new LOs do, is going after referrals.
That's mistake Number One ... to grow a business
you need to invest both time, effort &
money.
Some say to 'buy a box of business cards and
hand them out to everybody you know, all your
relatives and friends, and tell them you're in
the mortgage business!' Translated, that theory
seems to be "don't invest in your book
of business" ... this method is a short-cut
and it's cheap!
Here's how that blows up in their face - every
time. The short-cutters who say that, don't much
care about the level of anxiety and lack of
training for the LO, since they will close a
loan or two this referral way (so a little money
is earned) - but - the LO's the one stuck
with the unhappy friends and relative.
Even though 'cold' leads make more sense in the
long run, while loan originators are new,
they'll be brutalizing referral applicants
typically - because they don't quite know what
they're doing yet - but mostly because they have
no idea how to 'manage the vendors' they need to
deal with. They won't be able to preempt the
problems that often come up with title people,
appraisers, processors, couriers, wholesale
underwriters, notaries, etc. since they don't
understand their roles too well yet.
An all around bad idea, especially when
they're new. The reputation they end up with
won't be favorable in their referral circles.
Ask a few seasoned LO's about how many times
they made Uncle Frank mad (the appraisal came in
low), or one of their long time friends or a
neighbor (when their credit score was a bit low)
- and they got dirty looks for months and months
afterwards. The LO's service level will suffer,
and these referral customers will tell others
and hold it against them - plus since they're
friends and relatives, the LO probably offered
to do their loans for next to nothing also, huh?
An expensive lesson, it would be best to
side-step and avoid learning the hard way.
The smarter piece of advice is "never do a
loan for a friend or relative." There's
98 ways to find qualifiable borrowers, this is
one of the most difficult ones.
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| Unqualified
People in our Industry! |
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At
this point in the rate cycle, we all hear this
comment more and more, about mortgage personnel
... can't wait until they're gone.
Typically that's being said by someone who
thinks the other guy is doomed because they
always undercut the pricing & over-promise,
thereby creating too many unrealistic
expectations among the unwashed borrowers, which
these veteran types have to face later.
We all know, one way or another, most in this
industry must eat what they kill to
survive. Unfortunately that leaves very little
incentive to learn train/teach, when day in and
day out your own income must be your principal
focus. Except for a few exceptions with the
largest financial institutions, we're in a very
entrepreneurial industry that has a lower than
stellar view of training. It's all about the
bottom line. Reliable & solid planning to
train better staffers, so long term profits will
soar, is a thought which many never seem to
have.
Here's some news for you, we hear this very
thing with the ending of each rate cycle!
Although this latest one has been the deepest
and longest one in several decades, it remains a
common theme ... can't wait 'till
"they're" gone.
Do you anticipate the time when a tougher
environment will smoke out & eliminate your
incompetent competition? What happens if that
environment ends up feeding the more
sophisticated competition ABOVE you? What are
YOU doing to build yourself & your team so
that YOU aren't the ones doing the duffle bag
drag?
I'm sure you know that anyone who coasts when
the business is fat & easy gets killed when
it stiffens up again ... today, we offer up a
helpful suggestion: Visit the Secret!
University. It's our mission to help.
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IT it to discuss this item on our Board
Got Some Tips You Want To Share?
If you do, or have a grinding irritation you
wanna scream about, or whatever's on your mind -
we would like you to submit a short industry
relevant article (approximately 500 words) for
next month's newsletter. We'll publish it right
here! Our readers want some lively opinions, so
why not yours?
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IT to discuss this item on our Board

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Secret! University |
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